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Benefits
TERAVoice can increase productivity by optimizing telephony communications. Never miss a call and get instantly notified on your mobile phone, on your pager or via e-mail. Increase customer satisfaction by optimizing hotlines with voice menus and managed waiting queues and create custom IVR solutions in order to cut down cost for call agents.
With its MMC-based management console, TERAVoice can be administered and monitored easily, even from remote computers. For smaller configurations no dedicated server is needed, simply plug-in an appropriate analog or ISDN telephony board into your file-server and get your telephony solution started at very low cost, while maintaining scaleability through being able to switch to a dedicated system for higher loads later.
Hardware
Through its integrated TAPI and CAPI interfaces TERAVoice is able to support a wide range of telephony hardware starting from simple voice modem up to Multi-PRI ISDN boards or professional TAPI-based telephony boards even in mixed configurations.
Flexibility
TERAVoice combines the ease-of-use of simple voicemail solutions and the flexibility of programmable systems. Voice mailboxes, voice menus and several other call handlers can be created with just a few mouse-clicks. At the same time TERAVoice provides an easy to understand programming interface for creation of custom Interactive Voice Response (IVR) application. Through its integrated scripting capabilities, building custom solutions is as easy as creating ASP (Active Server Pages) web pages.
Notification
TERAVoice is compatible with all SMTP-based messaging systems and mail servers for delivering voice messages and call notifications. Additionally subscribers can be notified via SMS or pager messages and by the MWI (Message Waiting Indicator) of their PBX telephones. A windows client tool for notification and mailbox configuration is available as well. |
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